No Returns or Refunds Policy
Valley Medical Supplies Inc.
At Valley Medical Supplies Inc., we are committed to providing quality medical supplies and products to meet the specific needs of our customers. Due to the nature of our products and our commitment to maintaining high standards of health and safety, we do not accept returns or offer refunds on any items once they have been purchased.
Please carefully review your order and consult with our team if you have any questions about a product before completing your purchase. Once your order is confirmed, it is considered final.
Exceptions
Valley Medical Supplies Inc. will only consider exceptions for defective or damaged items, under the following conditions:
- Damaged or Defective Items: If you receive an item that is damaged or defective, please contact us within 5 days of receiving the product. To request an exception, please send an email to our support team at [contact email] with your order details, a description of the issue, and any supporting images.
- Inspection & Approval: We may require the item to be returned for inspection. If a product defect or damage is confirmed, we will offer a replacement or store credit, as appropriate.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or refunded under any circumstances:
- Consumable medical supplies (such as syringes, needles, and bandages)
- Items that come into direct contact with the body
- Any product used or opened after purchase
Thank you for your understanding of our strict policy regarding returns and refunds. At Valley Medical Supplies Inc., we are dedicated to ensuring that our products meet the highest standards for our customers and appreciate your cooperation.
